Return Merchandise Authorization (RMA)

  Return Policy   Return Procedure   RMA Request Form    

Please make sure you understand and meet the requirements of our Return Policy. To return a product purchased directly from Quadrant, please follow steps below:

  1. Submit an RMA Request in one of the following ways:
     
    1. Submit your request via our Online RMA Request Form.
       
    2. Download and print out the RMA Request Form** in PDF format. Complete the form and fax to 510-656-6564.
       
    3. You may also contact the RMA department by phone at 510-656-9988. Please prepare the following information and have it handy for the RMA Customer Service Representative:
       
      • Company name
      • Company telephone number
      • Contact person
      • Original invoice number
      • Item part number and serial number
      • Detailed explanation of the problem
         
  2. If the RMA Request is approved, Quadrant will issue an RMA Number to the buyer. Once the RMA Number is received, please promptly ship the product, freight prepaid by the buyer, to Quadrant.
     
    1. The RMA Number is valid for 15 days after issue. If Quadrant does not receive the product within that time, the buyer must submit a new RMA Request.
       
    2. The RMA Number must be clearly displayed on the shipping label. Products returned without an RMA Number, or with an invalid RMA Number, freight collect or COD will be refused.
       
  3. When the return product is received, Quadrant will process the return for repair, replacement, or credit, etc. according to Quadrant's determination of the preferred resolution. If product requires warranty repair/replacement, Quadrant will pay for the return shipment of the RMA product to the buyer via UPS Ground.
     
  4. If exceptional circumstances require the buyer to receive the replacement before the RMA return is received and processed, Quadrant will endeavor to meet the buyer's needs by shipping a replacement unit immediately upon request, inventory levels permitting. In this event, the buyer will be invoiced according to terms, and the account will be credited once RMA return product is received and processed.

If you have any questions or concerns regarding the Return Procedure, please contact Customer Service.

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**The form is available in Adobe Portable Document Format (PDF). You will need Adobe Reader to view/print these forms.

 

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