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Note: We have ceased accepting online orders and discontinued online shopping on ShopQuadrant.com as we decided to move away from sales to end users. The information below is being maintained to provide continued support for ShopQuadrant.com customers who still have products under warranty.
POST SALES
Q: How do I
track my package?
A: Please contact
Customer Service if you did not receive your tracking number. Be sure to include your Order
Number, or Name, Address, Product Part Part Number, or other information
helpful in identifying your order .
Q: I tracked my
package and (a) it shows as being delivered but I haven't received the
package, or (b) it appears to be lost in transit. What can I do?
A: Packages shipped via UPS or FedEx includes insurance and tracking.
If your order was shipped using either of those two methods, we generally
can start a trace with the carrier and can usually obtain a resolution
within 8 business days. Please contact
Customer Service for assistance. Packages shipped via USPS do not have insurance or tracking
and there may be little that we an do.
Q: I received
(a) the wrong item, (b) the wrong quantity, or (c) the item was damaged
during shipping. What can I do?
A: Please contact
Customer Service
within 48 hours of receiving the package to report the problem. In most
cases, if we determine that we have made a mistake in your order, we will
correct your order and take responsibility of associated costs. If, after 48
hours, no claims have been filed, we will deem the order as being correctly
fulfilled. Therefore, please open and inspect the package immediately upon
receipt.
Q: The part
I ordered does not work with my computer. What can I do?
A: First, check our Technical Support Page and read through the FAQ's
(Frequently Asked Questions). Your problem may be common or already known to
us and a solution is available. If you are unable to find the answers, then
please e-mail our Technical Support
Staff.
Q: What is
your return policy?
A: Our RMA Page contains the complete Return
Policy and Procedures. The key
points of our Return Policy are as follows:
Example of Deadlines:
| Jan 1 | Order placed |
| Jan 2 | Order shipped |
| Jan 5 | Packaged delivered |
| Jan 19 | Last day to request RMA for refund or exchange. |
| Jan 12 | Request RMA for refund |
| Jan 14 | RMA number issued |
| Jan 29 | Last day for us to receive item for refund |
Q: Who pays
for the shipping charges to return an item?
A: In almost all cases, you, the customer, are responsible for the
shipping charges to return an item to us. The only
exception is if we incorrectly fulfilled your order and you notify us within
48 hours of package delivery. Otherwise, you must go through the normal
RMA procedures to return the item. Please remember that until we receive the
item from you, the package is your responsibility. While you are free to use
any type of shipping service to send to package, we recommend you choose a
service which includes tracking and insurance to make sure the item reaches
us safely and on time.
Q: Do you
charge a restocking fee?
A: No, we will not charge a restocking fee provided you meet the
following:
As long as you meet the above requirement, the full amount of the item price will be issued as refund or credit towards the exchange for another item. Please note the the shipping/handling charge is non-refundable, non-creditable.
Q: When will I
receive my refund?
A: Please allow up to 10 working days from when we received the item
from you to when we process a refund. Refunds will be issued in the same
manner as payment for the order:
If we are unable to issue a refund in the same manner as the method of payment, we will mail you a check.
NEED ADDITIONAL HELP?
If you are unable to find an answer to your question, please contact our Customer Service Staff.
©2003-2004 Quadrant Components, Inc. All rights reserved.
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