www.shopquadrant.com
Return Merchandize Authorization (RMA)

Note: The following Return Policy and Procedures applies only to products purchased through our ShopQuadrant.com webshop. We have ceased accepting online orders and discontinued online shopping on ShopQuadrant.com as we decided to move away from sales to end users. The information below is being maintained to provide continued support for ShopQuadrant.com customers who still have products under warranty.

Limit on Warranty

Quadrant warrants its products for a period of one year from the date of actual purchase to be free from defects in material and workmanship only under normal use for the application in which it was intended. This warranty shall not and will not apply to a product that has been purposely damaged by unreasonable use, damaged by accident or due to negligence, or has undergone any unauthorized modification or repair. Quadrant reserves the right, at its discretion, to warrant products for a lesser period of time, when so stated on the invoice.

Return Policy

All returns must be authorized - unauthorized returns will be refused. Please observe the following deadlines in obtaining a Return Merchandise Authorization (RMA):

Warranty Service - Within Warranty Period

During the warranty period, products alleged to be defective can be returned to Quadrant at the buyer's expense. Quadrant shall repair or replace, at its choosing, products that prove to be defective. Product not returned at the end of the warranty period shall be deemed as being free of defects.

Claims - Within 48 Hours

The buyer has 48 hours from receipt of product to notify Quadrant of any discrepancies in the order, such as shortage, wrong product or improperly shipped product, or damage relating to the shipment. No return will be accepted without prior authorization.

Return For Refund - Within 14 Days

For ShopQuadrant Orders Only

Quadrant will give refund within 14 days of receipt, for any reason, no questions asked. Product is subjected to the following terms and conditions to be eligible:

1. Product must be purchased online through www.shopquadrant.com Products purchased through other channels are not eligible.
2. Refund is up to the full product price, excluding shipping and handling charges and other non-product related charges.
3. Warranty on product must still be valid. Please see the warranty information above and under the Sales Terms and Conditions.
4. Product must be in cosmetically new condition with no visible signs of wear or use. Any labels and markings must not be removed or tampered.
5. The product must be returned with all materials, boxes, manuals, cables, diskettes, etc., and packing material that were originally shipped. Any missing or broken components or materials from a returned product will be charged to the buyer.
6. Custom-build or special-ordered build products are non-returnable and non-refundable. Products purchased through other channels are not eligible.

Any exceptions to the Return Policy must be agreed upon in writing between Quadrant and the buyer prior to purchase.

Return Procedure

To return a product purchased through ShopQuadrant.com, please follow steps below:

1. Submit an RMA Request in one of the following ways:
    
   1. Submit your request via our Online RMA Request Form.
       
   2. Download and print out the RMA Request Form** in PDF format. Complete the form and fax to 510-656-6564.
       
   3. You may also contact the RMA department by phone at 510-656-9988 ext. 127. Please prepare the following information and have it handy for the RMA Customer Service Representative:
       
      • Company name
      • Company telephone number
      • Contact person
      • Original invoice number
      • Item part number and serial number
      • Detailed explanation of the problem
         
2. If the RMA Request is approved, Quadrant will issue an RMA Number to the buyer. Once the RMA Number is received, please promptly ship the product, freight prepaid by the buyer, to Quadrant.
    
   1. The RMA Number is valid for 15 days after issue. If Quadrant does not receive the product within that time, the buyer must submit a new RMA Request.
       
   2. The RMA Number must be clearly displayed on the shipping label. Products returned without an RMA Number, or with an invalid RMA Number, freight collect or COD will be refused.
       
3. When the return product is received, Quadrant will process the return for repair, replacement, or credit, etc. according to Quadrant's determination of the preferred resolution. If product requires warranty repair/replacement, Quadrant will pay for the return shipment of the RMA product to the buyer via UPS Ground.
    
4. If exceptional circumstances require the buyer to receive the replacement before the RMA return is received and processed, Quadrant will endeavor to meet the buyer's needs by shipping a replacement unit immediately upon request, inventory levels permitting. In this event, the buyer will be invoiced according to terms, and the account will be credited once RMA return product is received and processed.

Contacting Customer Service

If you have any questions regarding our Return Policy and Procedures, or if you need to check on the status of an RMA, please contact our Customer Service Staff for assistance.

 

**The form is available in Adobe Portable Document Format (PDF). You will need Adobe Reader to view/print these forms.

 

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